Name: Amy Handler
Company: Spa Intercontinental, Boston, MA
In what year did you enter the industry and in what role?
I entered the industry in 2015, as a massage therapist, and am presently enrolled in a medical esthetics program, for dual licensure.
What is your best tip for client retention, retailing, or upselling?
My best tip for all of the above, is truly believing in the wellness profession wherein I work. This sincerity translates to the clients in every way.
What is your favorite professional spa or salon product of all time (brand & product name)?
My favorite is Naturopathica for all that it has to offer.