Name: Debbie Williams
Company: Balance Spa & Fitness, New Orleans, LA
In what year did you enter the industry and in what role?
I entered the industry in 1997 as an esthetician. My passion for skin care has yielded a fulfilling career in the spa industry for the past twenty years. I am currently in the role of General Manager and I greatly enjoy the opportunity to pass on my zeal for skincare to our guests and to our employees.
What is your best tip for client retention, retailing, or upselling?
Giving amazing customer service. Making honest product recommendations and adding services your guest can benefit from.
What is your favorite professional spa or salon product of all time (brand & product name)?
My favorite device is the Nu Face micro current and LED.