Hedda Schmitt- General Manager Boston

Name:  Hedda Schmitt

Years in the Wellness/Beauty Industry:

3 years as Salon Receptionist during college and the last 2 years in Salon and Spa management.

Most Memorable Tip (monetary, gift or advice):

My most memorable “tip” came in the way of some advice. It was an article I read about "shifting mindset from being a manager to being a leader."  It really helps me understand what I needed to change to be a better leader.

How did you choose a career in the Wellness industry?

I chose a career in the beauty and wellness industry because I always liked hair and makeup. I thought it was really fun to look "cute "every day. From there, I kept growing in the industry with more responsibilities as I gained more and more knowledge and experience. I feel like advancement comes my way because I work hard and keep learning.  I enjoy this industry.


Greatest reward of doing the work?

The greatest reward of doing this work is the good reviews from guests. Knowing that I was part of making someone's day better really makes me feel good. It's meaningful work.  It's not superficial, as we are sometimes portrayed, or as people think.

Top two things you wish or would like to change in the industry?

Two things I would like to change in our industry is one education: Firstly, ability to learn or access technical information for non-licensed managers and leaders so they can relate to and understand what's happening in the treatment room. It's hard to gauge hiring and performance when you don't have a lot of confidence in your hands-on knowledge.  Secondly, I would change the laws of licensure and renewal of licensing.  I think there needs to be clearer guidelines and communication on changes that happen more. I also think there needs to be state advocacy and assistance for those trying to get license when the changes are made.

Who is your Mentor and why?

My mentor is a former manager of mine. She pushed me.  She really believed in me, which help me to believe in myself.  Her tough love approach helped me understand the seriousness of my career and the possibilities that existed.  Through her feedback and time spent, I was able to gain the confidence to take action to make things happen.

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