Name: Tricia Pollard
Years in the Wellness/Beauty Industry:
14 years as a Licensed Massage Therapist & Esthetician.
Most Memorable Tip (monetary, gift or advise):
My most memorable tip was when I was working at a spa in the high-end luxury hotel. That's about unable to do gratuities on the credit card it was a cash only situation. A new client of mine wanted to be the tip after service but because of this policy was unable to. I didn't think much of it at the time but about a week later I received a thank you card and a gratuity from her through the mail. As a hotel guest she could've lived anywhere. I don't remember them out but I do remember how touched I wasn't she took the extra time to tell me how much she enjoyed your service. After that she became a regular guest when she was in town.
How did you choose a career in the Wellness industry?
When I was a little girl I would get perms. And I just love the atmosphere at the salon with all of the fun creativity and buzzing around. I've always been passionate artist and really enjoyed helping people through Esthetics and Massage Therapy I was allowed to do both with my licenses. I have spent my entire career in this industry. Prior to becoming an Esthetician, I worked as a make up artist for popular cosmetic company. It was then that I realized there was so much more to learn. I began my Esthetics training in 1999 and became licensed in 2001. After several years in industry and learning so much and wanted to learn more. So, I became a massage therapist in 2005.
Greatest reward of doing the work?
The greatest reward of doing this work is that sometimes you get to hear amazing things. For instance, a client told me this recently "massage saved my life “ It was incredibly validating that my work was making a difference in peoples lives
Top two things you wish or would like to change in the industry?
The things I would like to see changes in our industry are: first of all, the shift in society’s mindset from pampering to therapeutic. I would like to see the shift and values of what we do regardless f our beautiful spa settings. I would also like it to be more accessible to everyone not just the people who can afford it.
Who is your Mentor and why?
My mentor is my general manager, Anne Templeton. I learned so much for her from her in the short 10 months that she has been my manager. I can always come to her for advice or coaching because she has such an exceptional leadership quality. The corporate and business background offers a much-needed structure for me and for our spa team.