Welcome Spa Professionals!
I am Julie Pankey, founder of JMPankey Partners. I started my business seven years ago because I wanted to give back to the industry that has provided me so much. The desire to coach, support, and encourage spa owners and managers was the natural progression of my spa career. Over the past 20 years I have had the pleasure to learn and work with many of top industry professionals, which inspired me to begin my consulting business. Spa is my passion and it flows through all my work projects.
My career in the spa industry began in 1993. I’ve worked in many spa roles in 5-star spas and resorts as: Executive Spa Director, Manager, and Technician. Additionally, I am a Certified Master Nail Technician, Reiki Practitioner and Certified Spa Supervisor. From these opportunities I have gleaned best practices and perfected systems to impact revenues and increase business.
Some career accomplishments and milestones that I’m especially proud of:
- Managed more than 100 staff at the Spa at Norwich Inn
- Grew the Spa at the Cliff House Resort’s 25,000 ft2 facility to 7 figures within its first 2 years
- Doubled the spa retail revenue at the Four Seasons Resort, Great Exuma in twelve months
- Represented brands such as Mary Cohr, OSEA Malibu & Christopher Drummond Beauty
- Served as Co-Chairman of the ISPA’s Membership/Implementation Committee for five years
- Consulted with numerous spa and salons to build a more successful and profitable business
Annually I attend the ISPA Conference & Expo and other industry events, to keep up with the latest industry trends, educational opportunities, network and meet other passionate spa professionals. (The great product samples are a benefit too!) Besides my 20+ years of spa industry experience, my energy and enthusiasm are my greatest assets. From opening a new spa to turning around a struggling spa, I am eager to apply my knowledge because I want businesses to succeed. The spa industry is one of themost exciting and rewarding industries to work in and it continues to grow year over year; it’s relaxation, mindfulness, health, beauty, AND glamor.
Open communication is how I work best. Just ASK ME: call, text or email and I will love to speak with you about your project. Each client has different needs and here at JMPankey we work within your budget and project constraints. Clients have called me the 7 Figure Spa Consultant, by using our systematized approach to spa business, spas can expect a positive impact on their bottom line.
Visit my profile on LinkedIn to learn more about my professional qualifications.