M|M is a leisure industry management company formed to capitalize on the combination of transforming human needs and the resulting emergence of the hybrid category within the wellness and spa industries. This category merges the synergistic elements of these industry segments with full-service luxury hotels and large luxury residential communities in urban settings. M|M main business is to lease space in large luxury hotels and provide spa, salon and fitness services to hotel guests and the surrounding local community. Maack Management is a fully outsourced option for the spa, salon and fitness center of luxury hotels. M|M leases space from hotels and/or building ownership providing a lease income stream and revenue share to our hotel partners. M|M operates seamlessly with our hotel partners, using the hotel brand and look, even though we are under a pure lease agreement. All expenses of operation are borne by M|M and a revenue share option is included in most leases. The revenue share with the hotel assures that M|M and the hotel have like goals. M|M offers the highest standards of guest service to hotel and local guests to our spas, salons and fitness facilities. Maack Management is committed, through passion and innovation, to enhancing the human experience by providing state-of-the-art spa, salon and wellness services and products that relax the mind, pamper the body, and renew the spirit.
Kelly Maack – Chief Executive Officer
Kelly joined Balance Spa & Fitness in 2005 as the Marketing Coordinator and went on to become the General Manager of Balance Spa & Fitness in the Loews Philadelphia Hotel and then the Omni Hotel at Independence Park, where she also oversaw the project management to open the facility. Kelly and Rick Maack purchased Balance Spa & Fitness in 2007. Kelly has also been the chief marketing advisor to a large medical spa in Philadelphia. Earlier in her career, Kelly worked as a General Manager in various corporate fitness facilities for HealthEase, as well as a group fitness instructor and personal trainer. Kelly is certified through the American College of Sports Medicine as a Health/Fitness Instructor.
Rick Maack - Chief Financial Officer
Rick joined Balance Spa & Fitness in 2003 as the Director of Business Development. The company was broken up for sale at the end of 2007; Rick and Kelly purchased most of the hotel based spa operations of the business. Prior to this, Rick was Business Development Director for Concept Heaven, an Interactive Internet Marketing company located in Manhattan where he was responsible for major account sales and marketing in the salon and spa space. Clients included Aveda, Estee Lauder and Kerastase brands. Earlier in his career Rick was a CPA with PriceWaterhouseCoopers.
- Maack Management Nail Technician Orientation Training veu
- Maack Management Guest Service Team Orientation Training veu
- Maack Management Esthetician Orientation Training veu
- Maack Management Massage Therapist Orientation Training veu
- BE! Organized: The Daily Routine article
- BE! A Leader: Arrive early, Stay late article
- BE! A Leader: Shop Your Own Spa article
- BE! Present: The Devil is in the Details article
- BE! Article Series video
- Maack Management veu
- What is Empathetic Exchange? video
- What is Spa Standard? video
- What is Empathetic Exchange? podcast
- Welcome to Our Amazing Industry: Advice for Salon and Spa Initiates video