Name: Wendy Piedad
Company: Animare Aveda Salon and Spa, Hampton, VA
In what year did you enter the industry and in what role?
2006 as a spa manager
What is your best tip for client retention, retailing, or upselling?
Educating guests on proper skincare, how what we use in the treatment room works. I think most guests are looking for someone to tell them why facials and massage are so important from a wellness standpoint, not just a luxury.
What is your favorite professional spa or salon product of all time (brand & product name)?
I have been working with Aveda for over 3 years and I love their products and philosophy. Also, I really enjoy M.A.D Skincare products as well as Circadia.