Anne Templeton- General Manager Chicago

Name:  Anne Templeton

Years in the Wellness/Beauty Industry:

4 years, Spa/Salon Manager and Retail Manager

Most Memorable Tip (monetary, gift or advise):

The best and most memorable tip I received was from a previous manager said, "Let them be artist that’s what they are." I consider that advice frequently; it helps guide me when I start to lose sight of the priorities of my team members.

How did you choose a career in the Wellness industry?

I chose this career because as far back as I could remember I liked getting my hair done in the salon. After college I worked in retail.  I worked very hard to learn a lot of skills. As I was considering the next industry I wanted to tackle, I thought back on what made me happy. I considered all the places I really enjoyed visiting. I reminded myself that I've always loved the way I feel after I left the salon.  I let that guide me to this industry.

Greatest reward of doing the work?

The greatest reward of doing this work is when I'm able to step back. From that perspective, I can watch all the elements come together in the right place.  It is very rewarding and it validates the time and effort that I put into creating and maintaining a wonderful spa/salon team.

Top two things you wish or would like to change in the industry?

I would change about our industry is the education process. I would love to see a more well-rounded and cross-referenced training process for our technical team. Also, I think Spa Management courses should include some hands-on training.  This would allow the managers to know more about what each of our staff goes through behind closed doors. Secondly, I think product knowledge should be more of a focus.  Particularly, relating to the integrity and regulation of products that are out there.  It is hard to decipher.  There is so much information; but not all information is good information.

Who is your Mentor and why?

My mentors have been all of my past general managers. I learned from each of them. My approach to mentorship is to be able to reach out to each of them as my career grows and my skills developed. I learned a lot from all of them.  I think it's important to have a mentor.

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