Name: Eileen Watts
Company: Massage Heights, Bedford, NH
In what year did you enter the industry and in what role?
In 2014 as a Skin Therapist
What is your best tip for client retention, retailing, or upselling?
Be honest, friendly, smile and actively listen to your clients' concerns and questions. Education is key; product knowledge will help both you and the client develop loyalty and trust, seeking you out as their professional skincare expert.
What is your favorite professional spa or salon product of all time (brand & product name)?
Dermalogica BioActive Peel is amazing!