Name: Nicolette Kearns
Company: Healing Elements Day Spa, West Bend, WI
In what year did you enter the industry and in what role?
I graduated from Massage School in 1999
What is your best tip for client retention, retailing, or upselling?
When i was younger, I was very nervous about telling clients what I felt was best for them. Now with experience and age, I feel much more comfortable telling them what I feel and knowing they can take my advice. I always ask how they feel and if they would like to book another appointment.
What is your favorite professional spa or salon product of all time (brand & product name)?
This is a very hard question. As a Massage Therapist, I love hot packs by Dreamtime. They are easy to clean and great quality. As an owner I love all the products we carry. I will only carry products that we love and believe it. From Glominerals to Moroccanoil, Mosley Candles, Healing Elements, and private label lotions and homemade soaps.